Terms and Conditions

Website Use

Access to and use of our website is not guaranteed and may be restricted or blocked without prior notice for maintenance, operational or technical reasons.

You may only access and use our website for no other purpose than to view our goods and services for your personal purposes and to transact lawful and authorised business with Global Dive.

Course Booking Conditions

You must complete a dive medical statement before you redeem your OW manual code. This may indicate the need for you to complete a dive medical by a physician prior to any in water training. It does not need to be from a New Zealand based physician, but must be on the prescribed diving medical form.

The course fee is non-refundable unless you fail your medical and give us sufficient notice .

If after booking your dive course and paying your deposit you fail a dive medical (i.e. you are found to have a medical condition that will prevent you from diving) then we will happily provide you with a refund, but you must do this prior to redeeming your OW manual code and give us at least 5 days notice prior to the scheduled start of your dive course and provide us with a copy of your physician’s medical statement. Once you redeem your OW code, or if you advise us less than 5 days before the start of your dive course, we are unable to provide refunds for failed medicals or other reasons.

If you miss a session or are late for your course you may need to do a catch-up session. Extra charges may apply.

If after you have booked or started a course you need to change your course dates, please speak with us as early as possible so we can try and accommodate your request.

Trip Booking Conditions

Transportation or Flights are not included in the trip price.
For Trips outside New Zealand you are required to have a current dive insurance.


We ship within New Zealand. New Zealand shipping is free for purchases valued $300 or more. All orders under $300 will incur a shipping fee which will be quoted at checkout.

Delivery Method

Your purchase will be sent by signed for courier.

At this time, we only deliver to New Zealand addresses. We do not deliver to Post Office boxes.

Please note that a signature is required for all deliveries and you should inspect the package before signing for any signs of damage. The goods become the recipient’s property and responsibility once they have been signed for at the time of delivery.

If goods do not arrive when you expect them to (see our Delivery Period), please contact us within 24 hours. We will use this delivery information to make a claim against our courier company. If any goods arrive damaged, please contact us within 24 hours of delivery. Please return the damaged goods to us in the condition received by you with all original packaging, together with all packing slips.

Delivery Method

We aim to dispatch your products within 48 hours of purchase. If any of it items you ordered are not in stock, we will notify you within 48 hours with an estimate on the lead time, and if this is too long to wait you may cancel your order.

To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. You can track your order by entering the tracking number emailed to you in the dispatch email, into the courier’s website.

Delivery times are as follows:
  • North Island: 1-3 days
  • South Island: 1-4 days
  • Rural delivery: 1 day extra to the above

Payment Options

Our prices are quoted with GST (Goods & Service Tax). All purchases are charged in New Zealand Dollars only.

You can pay by:
  • direct credit (our bank details will be provided to you on checkout)
  • credit card
We also have financing option available, please email us if you are interested in financing your purchase as all quotes and lending are subject to application, approval and lending criteria.

Exchange and Refund

We would like you to buy with confidence so we offer a 14 day money back guarantee. You can return any product purchased from Global Dive in an unused, brand new condition within 14 days of the date of the purchase and we will refund your money back. Please advise us by email quoting your invoice number if you return a product to us. All purchases must be returned and inspected before any refund will be granted. The item(s) must be unused and in resalable condition, as determined by Global Dive.

Gift vouchers cannot be returned. They are non-refundable and cannot be redeemed for cash.

Intellectual Property

Your use of our website must not infringe the intellectual property rights of any person.

The material on our website is protected by copyright law and the names and logos are trade marks and are protected by trademark law. Global Dive retains all intellectual property rights worldwide to the software, technology, processes, materials and products on our website.  

You must not use, copy, monitor, modify, transmit, store, extract, publish or distribute any material on or accessed via our website without prior written permission from Global Dive; except that you may print (or download onto a single computer or device) one copy only of information that is directly relevant to a booking you have made or a product or service you have purchased, or genuinely intend to purchase.

Limitation of liability

Subject to claims available under consumer protection laws, Global Dive is not liable (in negligence, tort, breach of contract, or otherwise) for any loss or damage (including direct or indirect loss, or special or consequential loss) arising out of or in connection with:
  • the use of (or inability to use) our website by you or anyone else; and or
  • the breach in the security of your computer, mobile or other device or the access to any information held on your computer, mobile or other device by unauthorised third parties.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by negligence or for fraud and fraudulent misrepresentation.


To the fullest extent permitted by law, Global Dive makes no warranties (express or implied), and makes no representations, with respect to:
  • the availability of our websites and or website functions for your use;
  • inability to access or use our website due to lack of network coverage or connectivity;
  • website and disruptions, defects and technical errors that may occur from time to time;
  • viruses and other harmful elements that may be present on websites, software and servers and mobile apps; and
  • third party websites, applications, products and services.

Laws of New Zealand apply

These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand without giving effect to any principles of conflicts of law. You and Global Dive consent to the exclusive jurisdiction of the courts of New Zealand in connection with any legal action that may arise in relation to your use of our websites, our mobile apps and or these Terms and Conditions.

Changes to the Website Terms and Conditions

We may make changes to these Terms and Conditions from time to time. When we make changes, we will update these Terms and Conditions on our website. We will also specify the date of the last update. 

These Terms and Conditions were last updated on 16 November 2015.